Aspen Institute Online Store FAQs

What shipping options are available for the Aspen Institute Online Store?

Domestic Shipping Rates

  • Orders under $25 — FedEx Ground (3-7 Business Days): $5.00
  • $25-30 order — FedEx Ground (3-7 Business Days): $6.00
  • Orders over $30 — FedEx Ground (3-7 Business Days): $7.00

International Shipping Rates

  • USPS Priority Mail International (6-10 business days): $58.86
  • USPS Priority Mail Express International (3-5 business days): $70.77

 

How do I know what T-shirt size and style to choose?

The Aspen Merch Store offers three T-shirts: Men’s, Women’s & Youth Triblend Short Sleeve Tees.

Please refer to our size charts below to determine the right fit for you. 

   

What is the return/exchange policy for the Aspen Institute Online Store?

We will gladly accept returns and exchanges for items returned within 30 days from the order date. We will only accept returned goods that are in the same condition as when sent.

If you wish to have an exchange or report a faulty item, please contact Customer Service: aspeninstitutestore@ironmarkusa.com, before returning your merchandise. You will receive an email with instructions on how to package and return your item. Please include your name, address, order number, phone number, and instructions on what you would like for us to do (refund or exchange). Also, be sure to include which item(s) you want to exchange for.

A refund will be issued to the original payment card that was used for the purchase within 5 days of receipt of the return. This refund will include the full value of the items returned, including US taxes, but excluding shipping cost and a $5 restocking fee (fee will not be charged for defective or damaged items).

 

What payment options are available?

The Aspen Online Store offers Shop Pay, Google Pay, and accepts major credit cards, including VISA, MasterCard, American Express, and Discover.

 

How do I contact the Aspen Institute Online Store customer service?

For questions regarding an order, please contact our Customer Support Representative Deloris Jackson at aspeninstitutestore@ironmarkusa.com or by calling 443-541-5481.

 

Do I need to create a Shopify account to place an order?

You are not required to create a Shopify account to place an order at the Aspen Institute Online Store. However, you may find it beneficial to create an account if you plan to access your order history or save payment methods and contact information to your account.

 

How do I request technical support for assistance in using the site?

Please direct all technical inquiries to online@ironmarkusa.com or call 410-329-1224.

 

How do I provide feedback on existing Aspen Institute Online store products or suggestions for future products?

We’d love to hear your feedback and ideas for the Aspen Institute Online Store! Contact aspeninstitutestore@ironmarkusa.com.